Cancellation of
confirmed reservation (After sending the hotel voucher)
will cause the charges as follows:
a) If we receive your notification of cancellation
more than 10 days prior to check-in date, there will be no
cancellation charge except for a bank credit card processing
fee of 10% of the total amount PLUS administration fee EUR
10 or USD 10.
b) If we receive your notification of cancellation
10 days or less before check-in date, a bank credit card processing
fee of 10% of the total amount PLUS one night room charge for
each confirmed room will be levied.
c) Cancellation after the check-in date (or
cancellation deadline date) cannot be refundable due to hotel
policy.
In some cases, Cancellation deadline is longer
than 10 days one-night-charge period. Cancellation deadline
date is FIXED, by the hotels, and the general cancellation
policy will not be applied for the reservation which is made
during a certain special periods, e.g. Christmas, New Year
or special events, trade fairs, etc. In such situations we
will inform you correspondingly and give you a certain number
of extra days to either accept or reject this special condition.
Failure to react before the expiry of this extension period
will automatically cancel the reservation. Reaction within
this period will results in the normal continuation of the
reservation process.
** ANY REFUND WILL CAUSE A BANK FEE of 10 % **
No Show policy :
No Show will be charged 1 night for each confirmed room OR
100% of the total invoice charged varying according to the
hotel policy.
Delay check-in and Early check-out :
a) Delay check-in will not lead to any reimbursements.
b) Early check-out or unused night, please contact
hotel and asked for written report by the hotel management,
indicated that they would not charge for unused night. We
will use this reference to investigate and refund to guest
if appropriate.
Extension of stay :
After your arrival, if you plan on extend your stay, you
will need to contact our customer support services by Telephone
(662)237-4577
e-mail : info@hoteldiscovery.net
. In case you contact the hotel directly, they will not be
able offer you the competitive room rates you enjoy with us
when we receive your advise we will arrange for the extension,
subject to the availability of the room and charge your credit
card with the booking based on the room rates prevailing at
the time.
** ANY REFUND WILL CAUSE A BANK FEE of 10 % **
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